Privacy & Security
Your trust is our foundation. We are committed to protecting your personal information with the highest standards of security and transparency.
Our Privacy Commitments
Detailed transparency about how we collect, use, and protect your personal information
Data Collection Transparency
We collect only what we need to provide you with exceptional matchmaking services.
- Personal information: Name, age, contact details, and preferences
- Professional background: Education, career, and lifestyle information
- Relationship preferences: Partner expectations and compatibility factors
- Communication records: Messages and interactions within our platform
- Payment information: Processed securely through certified payment gateways
How We Use Your Data
Your information is used exclusively for matchmaking and service improvement.
- Curating personalized matches based on compatibility and preferences
- Facilitating introductions between compatible individuals
- Improving our matching algorithms and service quality
- Communicating service updates and match notifications
- Ensuring platform security and preventing fraudulent activities
Data Protection Measures
Industry-leading security protocols safeguard your sensitive information.
- End-to-end 256-bit SSL/TLS encryption for all data transmission
- Secure cloud storage with redundant backups and disaster recovery
- Regular security audits and penetration testing by third-party experts
- Multi-factor authentication for account access and verification
- Strict access controls limiting employee data access to essential personnel
Third-Party Sharing Policy
We never sell your data. Limited sharing occurs only with your explicit consent.
- Potential matches: Profile information shared only after mutual interest
- Payment processors: Secure transaction data for payment processing
- Legal compliance: Information disclosed only when legally required
- Service providers: Vetted partners bound by strict confidentiality agreements
- No marketing partners: We never share your data with advertisers or marketers
Data Retention Policy
We retain your information only as long as necessary for service delivery.
- Active accounts: Data maintained throughout your membership period
- Inactive accounts: Profiles archived after 12 months of inactivity
- Deleted accounts: Personal data permanently removed within 30 days
- Legal requirements: Certain records retained for compliance purposes
- Communication history: Stored for 24 months for quality assurance
Your Rights & Control
You have complete control over your personal information at all times.
- Access: Request a complete copy of your personal data anytime
- Correction: Update or correct inaccurate information in your profile
- Deletion: Request permanent deletion of your account and data
- Portability: Export your data in a machine-readable format
- Objection: Opt-out of specific data processing activities
Security Infrastructure
Enterprise-grade security measures protecting your sensitive information 24/7
End-to-End Encryption
All data transmission is protected with military-grade 256-bit SSL/TLS encryption, ensuring your information remains confidential during transfer.
Secure Cloud Infrastructure
Your data is stored on ISO 27001 certified cloud servers with redundant backups, disaster recovery protocols, and 99.9% uptime guarantee.
Multi-Factor Authentication
Enhanced account security through two-factor authentication, biometric verification, and secure login protocols to prevent unauthorized access.
Regular Security Audits
Quarterly penetration testing and security assessments by certified third-party cybersecurity firms to identify and address vulnerabilities.
Privacy by Design
Security and privacy considerations are integrated into every aspect of our platform development, from initial design to deployment.
Compliance Certifications
Full compliance with GDPR, Indian IT Act 2000, and international data protection regulations, verified through regular audits.
Security Breach Protocol
In the unlikely event of a security incident, we have comprehensive protocols in place:
- Immediate notification to affected users within 72 hours
- Transparent communication about the nature and scope of the breach
- Immediate remediation actions and enhanced security measures
- Cooperation with law enforcement and regulatory authorities
Compliance & Certifications
Verified compliance with international and national data protection standards
GDPR Compliance
Full compliance with European General Data Protection Regulation standards for data privacy and user rights.
ISO 27001 Certified
International standard for information security management systems, ensuring systematic approach to data protection.
Indian IT Act 2000
Complete adherence to Indian Information Technology Act and associated rules for data protection and privacy.
PCI DSS Level 1
Payment Card Industry Data Security Standard compliance for secure payment processing and financial data handling.
Annual Third-Party Audits
Our security and privacy practices undergo rigorous annual audits by independent cybersecurity firms. These comprehensive assessments verify our compliance with international standards and identify areas for continuous improvement.
Your Rights & Control
Complete control over your personal information with easy-to-use tools and transparent processes
Right to Access
Request a complete copy of all personal data we hold about you in a structured, machine-readable format.
Right to Rectification
Update, correct, or modify any inaccurate or incomplete personal information in your profile.
Right to Erasure
Request permanent deletion of your account and all associated personal data from our systems.
Right to Portability
Export your personal data in a commonly used format to transfer to another service provider.
Right to Object
Opt-out of specific data processing activities, including marketing communications and analytics.
Right to Restriction
Request temporary suspension of data processing while we verify accuracy or address concerns.
Response Timeline
We are committed to responding to all data rights requests promptly and transparently:
Initial acknowledgment of your request
Data access and export requests
Complete deletion and complex requests
Privacy Concerns? We're Here to Help
Our dedicated privacy team is available to address your questions and concerns
Data Protection Officer
For formal complaints or escalated privacy concerns, you can contact our designated Data Protection Officer:
Name: Priya Sharma
Email: dpo@freezme.com
Office Hours: Monday - Friday, 9:00 AM - 6:00 PM IST
Last updated: January 13, 2026
We review and update our privacy practices regularly to ensure the highest standards of data protection